Genevieve Reign

Fractional COO & Operations Consultant · Remote

2025 — Present

Built and deployed operational systems for clients in industrial manufacturing, digital agencies, and aerospace.
Led discovery sessions with company leadership to assess processes, tech stack, and staffing before scoping work.
Mapped client tool ecosystems and produced integration strategies to consolidate data across platforms.
Designed ClickUp workspaces, automations, and dashboards, reviewed and signed off by leadership before go-live.
Agentic AI developments across ClickUp and the broader ecosystem in key areas — task management and reporting.
Connected AI tools (VS Code, Cursor, Claude, LLMs) with CRMs, email marketing platforms, and Zapier to route and manage leads from Facebook ad funnels.
Automated the full client lifecycle using ClickUp, Notion, Fireflies.ai, Claude, and OpenClaw — managing intake, scheduling, notes, and follow-up so delivery work stayed uninterrupted.

Director of Operations · Remote

2020 — 2025

Migrated 45 live projects from Freedcamp to ClickUp, collaborating across teams and balancing change management.
Attended kickoff and periodic calls triaging technical issues and negotiating scope changes to maintain client health.
Implemented LinkedIn and Recruitee ATS systems; hired team members later promoted to PM and Director levels.
Structured 3-tier interview process, revised company handbook and policy docs, conducting annual reviews and PD.
Process improvement: provided regular internal feedback to improve customer success and client satisfaction.
Held weekly meetings with CEO and directors to ensure quality across 30 ongoing year-long NetSuite projects.
Monitored development tasks, billable hours, and accounts receivable in the hundreds of thousands per project.
Built relationships with NetSuite Sales Reps and Account Managers as an Alliance Partner through project duration.
Engineered ClickUp ticketing system tracking client requests, executing scripts and integrations with our dev team.
Evaluated 10 note-taking AIs, choosing Fireflies.ai — reducing meeting costs by 50% through AI-generated notes.

Marketing Project Coordinator

2018 — 2020

Directed design staff; executed digital and print marketing resulting in hundreds of leads monthly.
Connected marketing platforms to Zapier; managed and distributed data sets (in the thousands) to advisors.
Revitalized all 7 primary brands, including website, brand book creation, website redesign and assets.
Migrated company tasks from Asana to Monday.com for all 7 brands' efforts and recurring marketing.

Project Coordinator

Feb 2018 — Sep 2018

Created projects in Sage, obtained permits, reviewed bids, trades, and gantts; filed manually and online.
Obtained and delivered city permits; tracked trade progress.
Reviewed site plans, takeoffs, and inspected materials.
Tracked projects in Fieldlens PM software, ensuring timely arrival of crews daily until job completion.

Office Manager

2015 — 2017

Opened 3 offices — TX, MO, and MA.
Processed weekly payroll and invoiced customers.
Completed 600 residential builds in six months.
Processed mortgage and insurance paperwork to secure payouts, ensuring schedules were met.
Generated $5M in revenue per location.

Tools, systems, and the human side.